Case study

5* EHO

The safety of our guests and our people is of the upmost importance to us. That’s why we’ve committed to achieving a 5* EHO rating for all of our pubs as one of our core pub goals, with 93% of our pubs now having a 5* EHO score.

By including this target as part of our measurable objectives and incentive schemes, this helps us to consistently raise the bar and promote a culture of safety, helping us to shift from a cultural mindset of compliance to commitment. This objective is a cross-functional and shared one. Our Safety team work in collaboration with Operations and our Pub teams, and our Property team help ensure repairs are monitored and resolved responsibly.



of our pubs have a 5* EHO score