5* EHO

The safety of our guests and our people is of the upmost importance to us. That’s why we’ve committed to achieving a 5* EHO rating for all of our pubs as one of our core pub goals, with 93% of our pubs now having a 5* EHO score.

By including this target as part of our measurable objectives and incentive schemes, this helps us to consistently raise the bar and promote a culture of safety, helping us to shift from a cultural mindset of compliance to commitment. This objective is a cross-functional and shared one. Our Safety team work in collaboration with Operations and our Pub teams, and our Property team help ensure repairs are monitored and resolved responsibly.